1. Company Information

This website is operated by Toysan Motor Spares.

Company Address:
434 Vom Hagen Road
Pretoria
Gauteng
0183
South Africa

Website: https://toysan.co.za

2. Information We Collect

When you use our website or services, we may collect personal information that you provide directly to us, including but not limited to:

• Your name and surname
• Email address
• Phone number
• Billing and delivery address
• Province, city and postal code
• Order details
• Account registration information
• Enquiry or contact form details

We may also collect certain information automatically when you visit our website, such as:

• IP address
• Browser type and version
• Device type
• Pages visited on our website
• Time and date of visit
• Time spent on pages
• Website usage and diagnostic data

3. How We Use Your Information

Toysan Motor Spares may use your personal information for the following purposes:

• To process and fulfil orders
• To deliver products to customers
• To manage customer accounts
• To respond to enquiries and customer service requests
• To contact you regarding orders, payments, delivery or support
• To improve our website, products and services
• To monitor website performance and usage
• To send relevant updates, promotions or product information, where permitted
• To comply with legal, regulatory and business obligations
• To prevent fraud, misuse or unauthorised activity

4. Payment Information

Toysan Motor Spares does not store your card details on this website.

Card payments are processed through a secure third-party payment gateway. Any card details entered during checkout are handled by the payment provider’s secure platform and are not stored by Toysan Motor Spares.

Customer details and card details are stored separately.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse website usage and support website functionality.

Cookies are small files placed on your device when you visit a website. They may be used to:

• Keep the website functioning correctly
• Remember certain user preferences
• Improve website performance
• Analyse website traffic and usage
• Support secure login and checkout functionality

You may choose to disable cookies through your browser settings. However, disabling cookies may affect certain parts of the website and may limit your ability to use some features.

6. Sharing of Personal Information

Toysan Motor Spares may share your personal information only where necessary and appropriate, including with:

• Courier and delivery service providers
• Payment service providers
• Website hosting and technical service providers
• Customer support and operational service providers
• Legal, regulatory or government authorities where required by law
• Business partners or service providers who assist us in operating our business

We do not sell your personal information to third parties.

7. Retention of Personal Information

Toysan Motor Spares will retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

We may retain certain information for purposes such as order records, accounting, legal compliance, dispute resolution, fraud prevention and business administration.

8. Protection of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate security measures, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we will continue to use reasonable safeguards to protect your information.

9. Your Privacy Rights

You may contact Toysan Motor Spares to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Opt out of direct marketing communications

Requests may be subject to verification and applicable legal requirements.

10. Children’s Privacy

Our website and services are not intended for persons under the age of 18.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to remove that information.

11. Links to Third-Party Websites

Our website may contain links to third-party websites.

Toysan Motor Spares is not responsible for the content, privacy practices or policies of any third-party websites. We recommend that you review the privacy policy of any external website you visit.

12. Disclosure Required by Law

Toysan Motor Spares may disclose your personal information where required to do so by law, regulation, court order or valid request from a lawful authority.

We may also disclose information where necessary to protect our rights, property, customers, users, website security or business operations.

13. Changes to This Privacy Policy

Toysan Motor Spares may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the updated policy will apply from the date it is published on the website. Customers are encouraged to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Toysan Motor Spares
434 Vom Hagen Road
Pretoria
Gauteng
0183
South Africa

Email: info@toysan.co.za
Telephone: 012 327 6887